Our Policies

FOR SHIPPING AND RETURNS

Shipping

 

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the either USPS or UPS. When you place an order we will estimate shipping costs and delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Our shipping charges are determined by the weight of your order, excluding applicable sales tax. 

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

If you are local or within 20 miles of Danbury, CT, we can deliver or meet up at a convenient location. Please contact us at info@butternutalpacas.com

Returns

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items must be returned within seven (7) days of the purchase date and will be credited in the same form as the original payment type. We do not reimburse shipping charges.

 

Items must return in their original condition and in their packaging without any wear or tear.

 

For hygienic reasons, we will not take socks or inserts back that have been removed from their original packaging or tried on. 

 

The original shipping and handling charges are not refundable. Please mail your package in a prepaid, insured, traceable method to the address below with your receipt. 

 

Butternut Alpacas, 36 Valley Stream Dr, Danbury, CT 06811.

(203) 240-1635

Danbury, CT 06811, USA

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